We offer our customers domestic and international free shipping via DHL.
All orders will be ship to you from Singapore.
Yes, we offer our customers free international shipping. However, import duties and local taxes are excluded [International customers shall be responsible for custom fees, import duties, or taxes that may be imposed by your country's customs department].
Yes, once your order has left us, you will receive an email containing an air waybill number to track its progress online.
There're size guide for women's clothing and jewelry for your reference. If you still need help with choosing the right size, please do not hesitate to email us or live chat with our style assistant .
WANG MENG fashion jewelry is made of 925 sterling silver and plated with 14-karat yellow gold or 18-karat yellow gold. You can find out more details of each design on its product page.
WANG MENG exclusive demi-fine jewelry line is made of 10-karat, 14-karat or 18-karat yellow gold decorated with diamonds or gemstones. Crafted and produced in Japan. You can find out more details of each design on its product page.
*All designs with diamonds come with gem identification report from Diamond Pro Service Japan.
Gifts & Packaging
Yes, if you want to send special message to your loved one, simply leave us your message at the check out "Add Order Note" session and we will prepare a beautiful present card with your personal message on it with free of charge and ship together with your item to your indicated name & address.
Jewelry: The packaging will be luxurious navy blue velvet jewelry boxes.
Clothing: We have standard packaging and deluxe packaging boxes. All of our BESPOKE evening dresses will be using deluxe boxes. If you have special request on the packaging boxes, please do not hesitate to email us or live chat with our style assistant.
We accept American Express, Apple Pay, Google Pay, MasterCard, PayPal, Shopify Pay, Visa. For more information, please check our payment page.
We show prices and accept payment in the following currencies: Singapore Dollars, US Dollars, British Pounds, Canadian Dollars, Australian Dollars, Euros, Chinese Yuan, Hong Kong Dollars and Japanese Yen.
You are free to pay in the currency of your choice and you can change your payment currency in the website left side header.
We want to make sure our customers are happy and in love with our products. However, each of our design piece is hand-crafted/ tailor made and some are fully customized and we do stand behind every piece we create. Thus, all items are final sale. However, within 7 days after you have received your item, if any problems arise, please do address the issue with us, we are here to help and will try our best to solve the issue. Also, If you have any questions before placing the order, please do not hesitate to contact or live chat with us.
Please live chat with us through Facebook Messenger, we will get back you as soon as we can:)